Yesterday on the Today show (it was just on in the background, I swear!) they had "Jill's Steals & Deals" where companies offer these great, exclusive deals on products.
Aerosoles was offering an awesome pair of riding boots, regular price $120, for $36 for 24 hours. I jumped on that like a frog on a lily pad. (I have know idea where that came from. I'm tired.) I got online before the segment was over and found the boots. Except it wouldn't work. It was bogged down and super slow, then eventually it wouldn't add anything to the cart. Finally a message came that they were having problems, but just enter your email address and they'd notify you when the ordering feature was working again.
I knew that was a bad sign. But entered my email address and kept trying (like 342 times) to order the boots.
Finally, 36 hours later, I got an email. "We're sorry... please enjoy 25% off of shoes or boots." But the catch was, in little tiny print up at the top it said, "Sorry you missed the deal."
I did not miss the deal.
I was unfortunate enough to live on the west coast, therefore seeing the deal 3 hours after the east coast. Sucks for me.
Somebody (or somebodies) at Aerosoles is an idiot. Did they really not realize that women would be all over that deal like flies on poop? We're talking women and shoes and a great deal. What part of that doesn't compute? Did they really think their cute little website could handle the traffic? Did they really think they would have enough boots to fill the demand? (They didn't and are sold out. Completely.)
I was better at English than Math in school, but I wasn't that bad. 25% does not equal the deal they had on the boots. And clearly doesn't pacify my irritation.
Lame.
I wanted the boots! (But, you know, I would have taken the same deal on a different pair... just sayin'.)
***Ally
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Thursday, October 6, 2011
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5 comments:
Ugh. That's the worst. And the lack of apologetic e-mail from someone who doesn't sound like a robot definitely doesn't make things better.
Bad, bad customer service.
Call 'em. If you badger them enough, they will come around. I'd email the Today Show too!
That was crazy. They were fools! But you know you have to send me a link to those boots so I can see what they looked like!
That. Totally. SUCKS! I don't even ride horses and now I want a pair of riding boots. I bet they'd look super cute with skinny jeans. Then again, I bet the offer wouldn't even have been valid for Canadians since it wasn't even valid for you American west coasters! So sorry for you loss, I feel it deeply! :(
That blows! I absolutely love Aerosoles.
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